Career
Account Manager
vitagroup health intelligence GmbH
We have around 300 experts working across Germany every day to disruptively and sustainably improve healthcare through innovative technologies and approaches as well as intelligent services. Our digital products and solutions are already showing what will be possible in the future. From outpatient and inpatient care to direct-to-patient, we offer cross-segment solutions for networked, patient-centred healthcare.
Are you an organiser, designer and achiever (m/f/d)? Then apply now!
We are looking for an Account Manager (m/f/d) to support our sales team as soon as possible.
At vitagroup, customer relationships are our top priority. We are looking for a dedicated and personable Account Manager to manage customer accounts and act as the main point of contact. The ideal candidate has a passion for helping others and is committed to providing exceptional customer service.
Your benefits with vitagroup
- A positive and inspiring working atmosphere based on trust, transparency and feedback
- Highly motivated teams and short decision-making processes
- You will receive a competitive salary, social benefits and a performance-related bonus
- Diverse development opportunities in a fast-growing company, mentoring and knowledge sharing in our teams
- Flexible trust-based working hours
- Company pension scheme
- Offices in a central location with modern facilities
- Fresh fruit, free drinks and delicious coffee specialities
- 30 days holiday
- Mobile work from other EU countries possible
For this we need you
- You are the main contact person in all matters related to the concerns and needs of our customers
- You take care of building and strengthening customer relationships to achieve long-term partnerships
- You will develop a comprehensive understanding of our customers’ healthcare business and our products and service offerings
- You will be responsible for identifying upsell, cross-sell and renewal opportunities and communicating regularly with the sales team
- You will organise regular meetings with other team members to discuss progress, solve problems and find new ways to improve the service
- You will be responsible for the diligent maintenance of customer files and track all contract updates and renewals
- Collaborate with sales and other internal teams to develop strategic marketing plans and ensure KPIs are met
- You will be responsible for creating progress reports for clients and executives within the organisation
What you bring along
- You have a degree in business administration or similar or have completed a commercial apprenticeship
- You already have professional experience from a sales or customer service function in a company in the healthcare industry
- You have strong written and verbal communication skills and are a multi-tasker
- You have excellent organisational skills, attention to detail and strong communication skills with customers and colleagues
- You can demonstrate success in meeting or exceeding targets and positive customer feedback
- You are proficient in common methods that help you with customer success and customer relationship management
- You are fluent in German and English
- Professional certifications (e.g. from the Strategic Account Management Association) would be a plus
So funktioniert das Kennenlernen
Der Bewerbungprozess bei der vitagroup
Schritt 1
Bewerbungseingang
Vielen Dank für Deine Bewerbung! Nachdem Deine Bewerbung bei uns eingegangen ist, folgt der Abgleich Deiner Bewerbungsunterlagen durch unsere unsere HR-MitarbeiterInnen und dem Fachbereich.
Schritt 2
Telefoninterview
Wenn Dein Profil den fachlichen und persönlichen Anforderungen an die Stelle entspricht, freuen wir uns Dich zu einem Telefoninterview einzuladen. In diesem Gespräch möchten wir Dich kennenlernen – Fragen zu Deinen bisherigen Erfahrungen und zu Deiner Person erwarten Dich hier. Selbstverständlich möchten wir uns auch vorstellen und Dir Fragen zur Stelle beantworten.
Das Gespräch findet in der Regel mit einer Vertretung aus dem Fachbereich statt, meist die zukünftige Führungskraft.
Schritt 3
Finale Entscheidung & ggf. Vertragsangebot
Nach Prüfung aller Ergebnisse aus den Unterlagen und den persönlichen Gesprächen setzen wir uns mit Dir in Verbindung und teilen Dir die Entscheidung mit. Wenn alles passt und Du eine Zusage erhalten hast, senden wir Dir das schriftliche Vertragsangebot zu. Die Rahmenbedingungen klären wir in den Interviews vorab.
Du hast eine Absage bekommen? Oftmals sind es kleine Details, die zu dieser Entscheidung geführt haben. Wir bedanken uns dennoch für Dein Interesse an unserem Unternehmen und Deiner Zeit.
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Sabrina Mahr
Specialist Corporate Human Resources